Crown casino Privacy Policy – Member Data Protection in Malaysia

Crown casino understands that privacy is more than a legal obligation — it is the foundation of trust between our platform and every member who uses it. We know you entrust us with your personal information when you register and play on this platform, and we take that responsibility very seriously.

This Privacy Policy is written in plain language so you can genuinely understand what happens to your data — not a jargon-heavy legal document that is difficult to follow. We want you to know exactly: what data we hold, what it is used for, who can access it, and how you can control it.

Crown casino complies with international data protection standards and operates according to industry best practices to ensure your personal information remains safe, secure, and used only for legitimate purposes.

Crown casino collects personal data through several channels — when you register an account, when you use the platform, and through your interactions with our support team. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views. Should you voluntarily disclose such information during communications with us, it will not be stored in your profile.

Crown casino uses collected personal data for legitimate and limited purposes. The following are the primary purposes for which your data is used:

• Account Management: Register your account, verify identity through the KYC process, and manage login and account security.
• Transaction Processing: Securely process deposits and withdrawals, verify payment methods, and maintain financial records.
• Service Provision: Allows you to access all games and features on the crown casino platform smoothly.
• Fraud Prevention: Identify and prevent fraudulent activity, money laundering, and platform abuse.
• Service Communications: Send important notifications regarding your account, transactions, and policy changes.
• Platform Improvement: Analyse usage patterns to improve the overall user experience and platform features.
• Legal Compliance: Fulfil legal and regulatory requirements applicable to platform operations.

Crown casino will not use your data for any purpose beyond those stated above without first obtaining your renewed consent. If you receive marketing communications from us and wish to stop, you may opt out at any time through your account settings.

Crown casino stores your personal data on secure servers with strict access controls. All data transferred between your device and our servers is protected by 256-bit SSL encryption — a security technology that ensures no third party can intercept or read your data in transit.

The technical and organisational security measures we implement include:

• End-to-end data encryption for all financial transactions and sensitive communications.
• Role-based access control — only staff who require access to specific data to perform their duties are permitted to do so.
• Continuous security monitoring and periodic audits by independent third parties.
• Two-factor authentication (2FA) for admin access and user login.
• Password storage using one-way cryptographic hashing.

Your data is retained for as long as your account is active and for the period required by law following account closure. Financial data is typically retained for 7 years in line with standard financial compliance requirements. Data that is no longer needed is securely deleted in accordance with established procedures.

Crown casino does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited circumstances in which we share data with carefully selected third parties:

• Service Providers: Companies that help us operate the platform — including game providers, payment processors, and cloud service providers — are granted limited access to only the data they need and are bound by strict confidentiality agreements.
• Legal Requirements: We may need to disclose data to regulatory authorities or law enforcement if required by law or a valid court order.
• Fraud Prevention: In cases where there is suspicion of fraudulent activity or money laundering, relevant data may be shared with authorised bodies for investigation purposes.
• Business Transfers: If crown casino is involved in any business merger or acquisition, member data may be transferred as part of the business assets, with appropriate notice given to users.

All third parties we work with are required to meet data protection standards equal to or higher than our own. We are not responsible for the privacy practices of third parties that have no contractual relationship with crown casino.

Crown casino uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that allow us to recognise you on future visits and remember your preferences.

The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled as they are necessary for the platform to operate.
• Performance Cookies: Collect information on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies: Allows the platform to remember your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregate usage patterns for ongoing platform improvement.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

As a crown casino member, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact our privacy team via live chat on the platform or through our support email. We will respond within 30 business days and may require identity verification before processing your request.

Crown casino strictly prohibits users under the age of 18 from registering or using our platform in any capacity. This platform is designed exclusively for adults, and we take proactive steps to prevent access by minors.

We do not knowingly collect personal data from minors. If we find that we have inadvertently collected data from an individual under age, we will take immediate steps to delete that information and close the relevant account.

If you believe a minor may have registered on our platform, please contact our support team immediately so we can take appropriate action without delay.

Crown casino reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. When significant changes are made, we will notify you via:

• In-platform notifications when you are logged in to your crown casino account.
• Email to the address registered on your account for significant changes.
• Update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information. Continued use of the crown casino platform after any policy changes take effect will be considered your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you.

You can reach the crown casino support team via live chat available 24 hours a day, 7 days a week within the platform. For privacy-related matters specifically, include "privacy inquiry" at the start of your message so it can be routed to the appropriate team more quickly.

We are committed to responding to all privacy inquiries within 48 business hours and to resolving data rights requests within 30 business days as outlined in the user rights section above.

Crown casino values the trust you place in us by using this platform. Your privacy is not merely a legal obligation for us — it is part of our core commitment to being an online casino platform that players in Malaysia can truly rely on.